5200 Privacy Policy — Protection of Malaysian User Information
This privacy policy explains how 5200 collects, uses, stores, and protects your personal information. We are committed to ensuring that the privacy of every Malaysian user is fully respected and safeguarded throughout their use of the platform.
Effective date: 1 January 2026. This policy supersedes all previous versions.
1. Information We Collect
When you register and use the 5200 platform, we collect various types of information to enable the service to function properly and meet your needs as a user. The information collected falls into several main categories:
Account Information: Full name, email address, phone number, date of birth, and password created at registration. This information is required for identity verification and account management.
Device & Browser Information: Device type (Android or iPhone), operating system, browser used, IP address, device identifier, and connection log data. This information is used to diagnose technical issues and ensure platform compatibility.
Payment Information: Bank account holder name, partial account number (not stored in full), deposit and withdrawal transaction history in Malaysian Ringgit (MYR), and payment methods used such as Maybank, CIMB, or TNG eWallet. Full card numbers and PINs are never stored in our system.
Platform Usage Data: Games played, session duration, bets placed, result records, and activity history on the 5200 platform. This data is used for internal analytics and service improvement purposes.
2. How We Use Your Information
All information collected by 5200 is used for specific, legitimate purposes. We do not use user data for any purpose outside the scope outlined in this policy.
- Account management — handles registration, login, identity verification, and account recovery.
- Transaction processing — processes deposits and withdrawals in MYR securely through approved payment providers.
- Platform security — detects suspicious activity, prevents fraud, and protects the integrity of the system.
- Customer support — enabling our support team to accurately resolve queries and issues reported by users.
- Service improvement — aggregates usage patterns to improve platform functionality and user experience.
- Legal compliance — fulfils reporting and record-keeping obligations under applicable Malaysian laws.
5200 will not sell, rent, or trade users' personal information to any third party for marketing purposes.
3. Cookies and Tracking
The 5200 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform operates correctly. Cookies are small data files stored on your device when you visit a website.
We use several types of cookies:
- Session cookies — stored temporarily while you use the platform and deleted when the browser is closed. Used to maintain your login session.
- Persistent cookies — stored for a longer period to remember your preferences and settings, such as your chosen display language.
- Analytics cookies — used internally to understand how users interact with the platform for technical improvement purposes.
You can manage or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the 5200 platform, including the ability to stay logged in.
4. Data Storage, Security and Third-Party Sharing
5200 user personal data is stored on servers protected by industry-standard security protocols. Access to user data is restricted to staff who require it to perform their duties, and all staff are bound by strict confidentiality obligations.
Data retention periods depend on the type of information and applicable legal requirements. Active account data is retained for the duration the account remains active, while transaction data is kept for the minimum period required under Malaysian financial laws.
Third-party sharing only occurs under the following limited circumstances:
- Approved payment providers (such as banks and digital wallet operators) to process deposit and withdrawal transactions in MYR.
- Third-party game providers that supply game content on the platform — only data necessary for game functionality is shared.
- Malaysian government authorities or law enforcement agencies when required by law or court order.
5200 does not share personal information with any third party outside the scenarios stated above without prior user consent.
5. User Rights and How to Contact Us
As a 5200 platform user, you have certain rights regarding your personal information. We respect these rights and will process valid requests within a reasonable timeframe.
Right to Access: You have the right to request a copy of the personal information we hold about you. This request can be made by emailing our support team.
Right to Rectification: If any information we hold about you is inaccurate or outdated, you have the right to request a correction. Some details can be updated directly through your account settings on the 5200 platform.
Right to Erasure: You may request the deletion of your account and personal data. Please note that certain transaction records may need to be retained for a minimum period in accordance with legal requirements, even after account closure.
Policy Updates: 5200 reserves the right to update this privacy policy from time to time. Users will be notified of significant changes via an on-platform notice. Continued use of the platform after changes are published constitutes your acceptance of the updated policy.
For any privacy-related enquiries, requests, or concerns, please reach out to the 5200 support team by email at: [email protected]. You may also visit our FAQ for answers to the most frequently asked questions.
Questions About Your Privacy?
The 5200 support team is on hand to help with any queries related to privacy, account security, or personal data management. Contact us or visit the FAQ page for more information.